Your feedback is very important for us.
Its unfortunate that you faced the issues in your trip, however as per our scope we had booked the tour with the service provider. Please note that we act as facilitators only & the service lies in hands of supplier for whom we do have any direct control.
In case you feel any issue in customer support, you can raise a support ticket mentioning your Booking ID and your name.Our team will investigate the matter & get back to you with a possible solution.
This will help us maintain good rating and a genuine platform.